Orders are usually processed within 2–5 business days. Delivery typically takes 7–20 business days, depending on the product and your location.

We work with trusted carriers such as USPS, DHL, Cainiao, and ePacket, depending on the shipping destination.

Most products ship directly from our suppliers’ U.S. warehouses when available. In some cases, items may ship from international warehouses to ensure the fastest fulfillment.

Some e-bikes may require simple assembly upon delivery, such as attaching the handlebars, pedals, or front wheel. All necessary tools and instructions are included in the package. Many models arrive 90–95% pre-assembled, so setup is quick and easy.

Due to the size and cost of shipping e-bikes, we generally cannot accept returns for buyer’s remorse (for example, if you change your mind after purchase).

If your e-bike arrives with damage, missing parts, or manufacturer defects, please contact us within 7 days of delivery with photos or videos. We’ll work with our supplier to arrange a replacement or refund.

Refunds are only issued in cases where:

• The product is damaged or defective on arrival
  
• The product never arrives due to shipping issues
  
• The wrong item was delivered
  

Who pays for return shipping?

If a return is authorized, the customer may be responsible for the return shipping cost unless the item is defective or incorrect.